Goa Gets Easier Access to Govt Services: CM Launches Website, App”
Panaji, November 10, 2025 – In a significant move towards ensuring responsive governance, Chief Minister Dr. Pramod Sawant today inaugurated the new office premises of the Directorate of Public Grievances, accompanied by the launch of the department’s website. The event marks a major milestone in Goa’s journey towards making public grievance redressal more accessible and efficient.
besides chief mister also present were Director, Public Grievances, Shri. Prasad Volvoikar, Director GHRSSIDC, Sagun Velip, Dy. Director FDA, Umesh Desai, Dy. Director, Department of Public Grievances, Vipul Parsekar, Staff and others.
Speaking on the occasion, CM Sawant emphasized the importance of having a robust grievance redressal mechanism, stating, “This new office and the website are testaments to our government’s commitment to transparency and accountability. We want to ensure that citizens’ voices are heard and their issues addressed promptly.”
The Directorate of Public Grievances is expected to play a pivotal role in fostering trust between the government and the people, by providing a platform for citizens to voice their concerns and seek redressal. The new website is designed to facilitate easy registration and tracking of grievances, making it a significant step towards digital governance.
Director, Public Grievances, Shri. Prasad Volvoikar, expressed optimism about the new initiatives, saying, “This is a proud moment for us. The new office and website will empower citizens to bring their concerns to the forefront, enabling us to serve them better.”
The event was attended by officials and stakeholders, who hailed the move as a progressive step towards making governance more citizen-centric. As Goa continues on its path to development, such initiatives are expected to reinforce the government’s resolve to ensure that no citizen is left behind.
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